Returns & Exchanges

Due to the perishable nature of our artisan chocolates, we do not accept physical returns, but we are committed to ensuring your total satisfaction with every bite. If your order arrives damaged or doesn't meet our quality standards, please contact us within 7 days for a replacement or store credit.

Return Process

• 1.
  Check Your Order

  Upon delivery, please inspect your chocolates immediately for any signs of heat damage or shipping issues.

• 2.
  Document the Issue

  Take clear photos of the product and its packaging to help our quality control team understand what went wrong.

• 3.
  Contact Support

  Email our customer care team at hello@coracao.com with your order number and the documentation within one week of receipt.

• 4.
  Resolution

  Once reviewed, we will issue a replacement shipment or a digital gift card for the value of the affected items.