Frequently Asked Questions

Everything you need to know about our artisanal treats.

How do you ensure the freshness of my order during shipping?

We use temperature-controlled packaging and insulated liners for all perishable items to ensure they arrive at your doorstep in perfect condition, regardless of the weather.

Are your products suitable for specific dietary restrictions?

Yes, Coracao offers a wide range of organic, vegan, and gluten-free options. Please check the individual product descriptions for full ingredient lists and allergen information.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a replacement or refund.

How long will my order take to arrive?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping at checkout if you need your treats sooner.

Do you offer international shipping?

Currently, we only ship within the continental United States and Canada to maintain the strict quality and freshness standards of our food products.

How should I store my Coracao products?

For optimal flavor and texture, we recommend storing our chocolates and snacks in a cool, dry place away from direct sunlight. Refrigeration is only necessary if your environment exceeds 75°F.